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Unified Communication and Collaboration

IP Communication

IP Communication
We help organizations realize the full potential of unified communication and collaboration with cost-effective and future-proofed IP infrastructures
The workplace is a hive of constant communication and collaboration. As user end-points and data volumes increase, organizations need to ensure they have the right infrastructure foundations in place.
Legacy and disparate telephony and networking technologies will not only result in spiraling operational costs but also inhibit productivity and agility – essential factors for driving growth.

 Unlock productivity and financial savings

IP holds the key to cost-effective and consistent communication and collaboration in the workplace. By facilitating the adoption of unified best-of-breed solutions, an IP-based infrastructure will:
Reduce operational costs and the need to invest in dedicated telephony lines
Make it easier for staff to work remotely resulting in greater productivity
Accelerate the response to business change and growth

We help organizations unlock these benefits by taking an assessment-led approach to IP communications deployments.

 A risk-mitigated and cost-effective approach

Whether you need to expand your existing IP telephony deployment, upgrade to newer IP communications solutions or migrate from a legacy PBX infrastructure, we can help with readiness assessments, design, technology supply, implementation and support.

Drawing on our extensive expertise, vendor relationships and industrialized processes, we will help you:

Leverage existing infrastructure assets to minimize capital expenditure
Identify new UCC technologies, such as presence solutions, to maximize productivity gains
Minimize risk by proving your implementation plans at our multi-vendor Customer Experience Centre
Simplify ongoing management by consolidating and centralizing video, voice, data and messaging requirements

Visual Collaboration

Visual Collaboration
Visual collaboration tools are opening up new channels across the workplace. From video conferencing and digital media to web meetings and presence, organizations can now connect people and information more rapidly than ever before.

Such unrivalled choice, however, can often result in a disjointed suite of solutions and additional complexity for users. To make the most of visual collaboration, organisations need smart solutions, simple processes and an integrated approach.

 Empower employees, engage customers

With our end-to-end expertise and multi-vendor relationships, we will help maximise your return on investment in visual collaboration. As a result, your organization will be able to:
Reduce business travel costs and time
Enable more flexible working practices
Drive growth and revenue generation through better customer and employee engagement
Minimise the risk of business disruption

 Accelerate adoption and benefits realization

By partnering with us, you will be able to establish a visual collaboration roadmap that is aligned to your business goals and workplace culture. We will maximize adoption and minimize risk and expense by:
Assessing the readiness of IT infrastructure and user groups
Identifying best-of-breed technologies that meet your needs
Leveraging existing collaboration and infrastructure assets
Delivering intuitive user training
Safeguarding availability with reliable support services

Unified Communication

Unified Communication
Unified Communication (UC) provides advanced communication options for work teams and individuals. No matter where the individual team members are and what devices they are using, they can choose the most efficient form of communication, from voice and/or video, through Instant Messaging, to desktop sharing or conference calls.
Efficient document sharing simplifies electronic document editing.
Fast and efficient communication for busy users.
Optional chat history logging.
Availability information.

The Unified Communication technology is available for all standard devices, such as PCs, tablets and mobile phones. Despite this diversity, users will always benefit from the same ease of access, and they can use all collaboration methods available.

Call centres

Call centres
The Call Centres product ensures efficient processing of large volumes of incoming client requests or outbound client communication using calls, emails, fax, chat, texting or video.
Fast and efficient client handling by forwarding the call to a competent and available operator.
Interactive Voice Response (IVR) functionality.
Call recording options, service availability monitoring.
Collection and evaluation of call/contact statistics, and campaign implementation tools.

Our Call Centre product is closely linked to our IP Telephony product and it often features integration with CRM and other information systems. The products are usually customised to suit the client’s environment and needs

Our Clients
FIRS First Bank Arik Nigerian Beweries Sahara access schumberger
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